VR Task Hall maintains accessible channels for reports and complaints. If you find unlawful or harmful content, infringing material or conduct that breaches platform rules, please tell us through the channels below. We will review and act promptly, and report the outcome back to you.
1. What we accept
The following matters fall within the scope of this page:
- Content that breaks the law, including material that endangers national security, promotes terrorism or extremism, is pornographic, or involves gambling or fraud;
- Content that infringes intellectual property, trade secrets, reputation, privacy or other lawful rights;
- False advertising, fraud, manipulated orders or malicious reviews that disrupt the platform;
- Tasks that carry personal safety risks or may cause actual harm;
- Any other breach of the Terms of Service or platform rules by a user.
2. Where to report
Please use one of the channels below and send complete details in a single message so that we can locate the issue quickly:
- In the platform: sign in and send a direct message to the platform support account;
- Email: write to the support address shown in the footer, with “report” or “complaint” in the subject line;
- Phone: call the support number shown in the footer;
- Unlawful and harmful information online: you may also report to the Reporting Centre of the Cyberspace Administration of China at https://www.12377.cn or by calling 12377.
3. What to include
So that we can verify the report, please provide as much of the following as you can:
- A link to the content, a screenshot, or the account identifier;
- When the conduct occurred and what it involved;
- Evidence that you are the rights holder, where infringement is alleged;
- Your contact details so that we can report the outcome back to you.
4. How we handle reports
We carry out an initial review on receipt. If the matter falls within scope, we tell you within three working days that it has been accepted; if not, we explain why.
For content confirmed to be in breach, we may remove it, take it down, restrict its visibility, restrict features or ban the account, depending on severity, and we will report the outcome to you.
In general we complete handling and reply within fifteen working days of acceptance. Where a matter is complex, we may extend that period and will tell you.
Where a criminal offence is suspected, we report it to the competent authorities and cooperate with their investigation.
5. Appeals
If content you posted was acted upon and you believe the decision was wrong, you may appeal through the channels above after receiving our notice.
Please explain your reasons and provide supporting evidence. We will review and reply within seven working days of receiving the appeal.
6. When we cannot accept a report
We cannot accept a report, or will need further material first, in the following cases:
- The matter is outside the platform’s responsibility;
- The information provided is clearly insufficient and cannot be completed, so the matter cannot be verified;
- The same matter has already been resolved and no new facts or evidence are presented;
- The reporter is not the rights holder and has no authorisation from them.
7. Contact us
Operator: Shanghai Zihulu Technology Application Co., Ltd.
Registered address: Floor 2, Building 2, No. 1508 Kunyang Road, Minhang District, Shanghai, China (postcode 200245)
The support phone number and email address are shown in the footer of this page. Please make sure the information you provide is accurate; where a report is malicious or knowingly false, we may restrict the reporting account and reserve the right to pursue legal remedies.